Log In to the HA Portal
Getting Started with the HA Portal
To get started head over to https://www.hahosting.com, this is our main home page. At the top of the screen, you will see ‘Client Login’, click on that and that will open my.hahosting.com which is where the client portal is located.
You will get to the login screen, where you will need your email address and password in order to sign in. If you do not have a password, click on ‘forgot password’ and follow the instructions (You may have to do this is it is the first time that you have tried to log in). After click ‘I’m not a robot’ and then click on ‘Submit’.
This will take you to the main HA Portal Dashboard.
Finding Account Details
Find and Edit Your Account Information
From the main dashboard click on ‘Edit Details’ on the left-hand menu, under the Account Section.
This screen shows all the details we currently have for you or your organization. If you need to change any of these details, you can click on the ‘Edit Details’ tab.
From here you can also change your password for your HA Account.
The ‘Settings’ will let you see/change a few things based around how we manage your account and what kind of emails you will receive from us.
Managing Contacts
Letting the Right People Get the Right Information
Next is how to manage your contacts.
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It is important that anyone who might contact us regarding your account is listed as a Contact on your account. This might be from a support point of view or from a billing point, for example. Ideally, they will be listed in here as a contact. This lets us know that we are allowed to speak to them and makes it easier/faster for us to know how we can help them.
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To manage your contacts, click on ‘Manage Contacts’ on the left-hand menu, underneath the Account section. This will take you to your contacts list.
If you need to add a new contact just click on the green ‘Add New Contact’ button on the top right.
When doing this you can fill out their contact details as well as that person’s permissions.
Permissions will allow/restrict what a contact can do on your account. You may want different permissions to set up for different departments e.g., technical staff or accounting staff. There are pre-made privilege options available to use, or you can custom pick from a variety options if you want a bit more control.
Back on the main ‘Manage Contacts’ page, you can press the Cog Icon next to a contact to either edit that contact, delete that contact or log-in as that contact.
Also, on the bottom of this page under ‘Billing Contact’ you can choose who will be the main billing contact. This is so you can have things like invoices go to the correct person/department.